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Amex Complaint: Bank account or service #1715745

Amex Complaint: Deposits and withdrawals

#1715745 23 Dec 2015

Bank account or service Other bank product/service

Complaint #1715745 submitted on 12/23/2015 relating to Amex. Complaint relates to Bank account or service Other bank product/service - Deposits and withdrawals .

Complaint was submitted via Web and sent to the company on Wednesday 23rd December 2015.

Narrative (may be redacted).

I went to an ATM in royse city, tx on XXXX/XXXX/15. I attempted to pull out {$100.00} from my XXXX card from American Express. a transaction record then printed showing that {$0.00} was dispensed. I called BlueBird because although {$0.00} was dispensed, they removed it from my account. They told me that I would need to dispute this. I sent them all the documents they asked for and they told me it would be 10 days. Today ( XXXX/XXXX/15 ) I received email that the dispute was denied. I called the Atm merchant and they explained to me that the dispute was received but they sent nothing back because the were ale to see that no money was dispensed. I then called blue bird back and they told me that they did receive legan documents showing that the money WAS dispensed. I am now going back and for with the ATM and Bluebird, someone is lying to me and I 'm pretty sure its blue bird.

Company Amex
Complaint ID 1715745
Date Received 12/23/2015
Product Bank account or service Other bank product/service
Issue Deposits and withdrawals
State/ZIP Code TX 751XX
Consumer Consent Consent provided
Company Public Response
Company Response To Customer Closed with explanation
Submitted Web 12/23/2015
Result Timely Response: Yes, Consumer Disputed: Yes
 

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