Complaint #1714154 submitted on 12/22/2015 relating to Amex. Complaint relates to Prepaid card Gift or merchant card - Managing, opening, or closing account .
Complaint was submitted via Web and sent to the company on Wednesday 23rd December 2015.
Received a prepaid card and was unable to use it. The funds expired and American Express will not re-issue the card or provide me the funds.
In their minds it is a rewards card, but that seems like a way to simply skirt the CARD act and not follow it, and look after the consumer.
| Company | Amex |
| Complaint ID | 1714154 |
| Date Received | 12/22/2015 |
| Product | Prepaid card Gift or merchant card |
| Issue | Managing, opening, or closing account |
| State/ZIP Code | CA 921XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 12/23/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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