Complaint #1713362 submitted on 12/22/2015 relating to Amex. Complaint relates to Prepaid card Mobile wallet - Managing, opening, or closing account .
Complaint was submitted via Web and sent to the company on Monday 28th December 2015.
I received an email notification suggesting I have a monthly statement available for an American Express Serve card. I visited the site and upon completing a forgotten password routine and accessing the account I was informed that my account had been created and that I would receive an American Express Serve Card in the mail within 7-10 days. I promptly called American Express wishing to put a stop to receiving a Serve card to close the account. I was informed I had a {$1.00} credit on the account from a promotion through XXXX XXXX XXXX and that American Express would have to mail me a check. Once I receive the funds I could then call and close the account. I looked up the terms of the account and found that the card has a $ 1 monthly fee associated with it and am not comfortable receiving a check without closing the account as I do not wish to have a balance due or have any obligation to American Express.
| Company | Amex |
| Complaint ID | 1713362 |
| Date Received | 12/22/2015 |
| Product | Prepaid card Mobile wallet |
| Issue | Managing, opening, or closing account |
| State/ZIP Code | OH 454XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with non-monetary relief |
| Submitted | Web 12/28/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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