Complaint #1713250 submitted on 12/22/2015 relating to Altisource Portfolio Solutions, S.Ã r.l.. Complaint relates to Mortgage Conventional fixed mortgage - Settlement process and costs .
Complaint was submitted via Web and sent to the company on Friday 8th January 2016.
We purchased a house at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX on XXXX XXXX, 2015. The house is in the name of XXXX and XXXX XXXX and XXXX XXXX. We were told that we had to use XXXX XXXX, XXXX XXXX, XXXX, XXXX XXXX ; telephone # XXXX. The mortgage with XXXX XXXX, # XXXX is only in the name of XXXX and XXXX. The reference # at XXXX XXXX is XXXX : XXXX. My daughter, XXXX and her family are living in the house, and we want to file for a homestead exemption. However, XXXX XXXX has not filed the necessary paperwork with the Recorder in XXXX County, XXXX. The deed and mortgage have not been recorded. We have called and emailed XXXX XXXX many times all summer long, but can not get this recorded. Months ago, they told us there was a paper that did not get signed at closing. They sent us some papers, we all three signed them and sent them back. Still, nothing gets done. We told them we are going to sue them since we will have to pay higher taxes without the homestead exemption, and still nothing gets done. The recorder in XXXX County, XXXX advised us to contact the Attorney General. I filed a complaint with the XXXX Attorney General who advised my to contact the GA Attorney General. They sent me to the Banking and XXXX XXXX and they sent me to CFPB. Please help us to get XXXX XXXX to file the necessary paperwork with the Recorder in XXXX County, XXXX to get this sale recorded properly.
Older American
| Company | Altisource Portfolio Solutions, S.Ã r.l. |
| Complaint ID | 1713250 |
| Date Received | 12/22/2015 |
| Product | Mortgage Conventional fixed mortgage |
| Issue | Settlement process and costs |
| State/ZIP Code | IN 479XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 01/08/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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