Complaint #1713057 submitted on 12/22/2015 relating to ACE Cash Express Inc.. Complaint relates to Payday loan Payday loan - Charged fees or interest I didn't expect Charged fees or interest I didn't expect.
Complaint was submitted via Web and sent to the company on Tuesday 22nd December 2015.
On XXXX/XXXX/15 I applied for a payday loan with Ace Cash Express online. The online application asked for basic information about my employment work history etc. After filling out this page i hit submit and a page came up saying a rep will contact you to verify your information. Four hours later i received a call form the rep who instructed me i had to call my bank on 3 way to verify information. After this phone call the rep said i would have my funds withing 24 hours. During this process i never saw or agreed to the terms they set forth. I never signed or revived a TRUTH IN LENDING disclosures. When I called to speak to a manager he indicated I had already signed the documents. I said if i did sign the document i would like to receive a copy showing my signature and he said he can not provide that to me. By law i should receive and have signed the disclosure and ace cash advance did not show me or provide me this document and still proceeded with the loan under terms i was unaware of.
| Company | ACE Cash Express Inc. |
| Complaint ID | 1713057 |
| Date Received | 12/22/2015 |
| Product | Payday loan Payday loan |
| Issue | Charged fees or interest I didn't expect Charged fees or interest I didn't expect |
| State/ZIP Code | CA 927XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 12/22/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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