Complaint #1708223 submitted on 12/18/2015 relating to Amex. Complaint relates to Credit card - Transaction issue .
Complaint was submitted via Web and sent to the company on Friday 18th December 2015.
When I used my American Express " Bluebird '' card at a gas pump I used my old zip code ( we just moved ) and the pump declined the transaction. Yet it put a hold on all of the funds on my card. When I called the company they will not release it for 8 days. I went to the owner of the gas station and they are large enough that they told me that they automatically released the hold to American Express. I got the Amex rep on the phone with the vendor who told Amex they would fax a release. Amex would not release my funds. I am denied access to my money for eight days and my transaction was declined.
Older American
| Company | Amex |
| Complaint ID | 1708223 |
| Date Received | 12/18/2015 |
| Product | Credit card |
| Issue | Transaction issue |
| State/ZIP Code | PA 151XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 12/18/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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