Complaint #1709465 submitted on 12/18/2015 relating to Amex. Complaint relates to Credit card - Rewards .
Complaint was submitted via Web and sent to the company on Friday 18th December 2015.
My cardmembership with American Express entitles me to access the XXXX. XXXX in turn gives me free shipping when I make purchases through their network of retailers. My most recent purchase, which I made using XXXX mobile application on my XXXX was completely botched. I ordered XXXX items, but only XXXX was communicated to their affiliated retailer for fulfillment. I should have received free shipping, but did not. The CFPB needs to know that American Express is doing business with partners that create issues for consumers.
| Company | Amex |
| Complaint ID | 1709465 |
| Date Received | 12/18/2015 |
| Product | Credit card |
| Issue | Rewards |
| State/ZIP Code | NY 111XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 12/18/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
Leave your comments and feedback below.