Fay Servicing, LLC Complaint: Application, originator, mortgage broker

#1709409 18 Dec 2015

Mortgage Conventional fixed mortgage

Complaint #1709409 submitted on 12/18/2015 relating to Fay Servicing, LLC. Complaint relates to Mortgage Conventional fixed mortgage - Application, originator, mortgage broker .

Complaint was submitted via Web and sent to the company on Friday 18th December 2015.

Narrative (may be redacted).

Please realize that this is NOT a duplicate request. My loan servicing agent is NOT adhering to my HAMP modification.

In XXXX, entered into a HAMP modification with XXXX Mortgage. Part of the modification includes a Borrower Incentive of {$1000.00} to be credited towards my principal balance annually as long as the mortgage never becomes 90-days delinquent. ( My mortgage payments have never been marked as later since entering into the modification. ) My loan servicing agent has changed from XXXX Mortgage to XXXX and finally to Fay Servicing. This borrower incentive has always been credited to my account on XXXX XXXX in XXXX, XXXX and XXXX when with XXXX and XXXX XXXX. My loan was transferred to Fay Servicing in early XXXX and I have not received that borrower incentive as of yet. I was originally told that it was due to an issue with the transfer to Fay Servicing and the Fed but that it had been corrected in early XXXX. They have credited my account {$830.00}, not the contractually required {$1000.00}. I have tried to communicate with my account manager XXXX XXXX at Fay Servicing in writing via email but have not received any communication back.

I am requesting assistance in getting the remainder of the contractually obligated borrower incentive credited to my account and backdated to XXXX/XXXX/XXXX so that I am not accruing interest on that principal.

Today, we are 149 days past the date this credit was due. As a homeowner, if I was & gt ; 120 days late, Fay Servicing may have already started foreclosure proceedings.

Please help.

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