Complaint #1704409 submitted on 12/17/2015 relating to Earnest Inc.. Complaint relates to Student loan Non-federal student loan - Getting a loan Can't qualify for a loan.
Complaint was submitted via Web and sent to the company on Thursday 17th December 2015.
I applied to have my student loan refinanced with " Earnest '' and the company quoted me at a rate of ~5.2 %, but when the loan was approved the rate was increased to 6.86 % with not explanation even though I have an " Excellent '' credit score. And when I asked the representative to investigate why the rate changed she said she would check with the underwriting department and get back to me. That was two weeks ago and now she is ignoring me. This is a classic example of " bait & switch. ''
| Company | Earnest Inc. |
| Complaint ID | 1704409 |
| Date Received | 12/17/2015 |
| Product | Student loan Non-federal student loan |
| Issue | Getting a loan Can't qualify for a loan |
| State/ZIP Code | NJ 070XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 12/17/2015 |
| Result | Timely Response: No, Consumer Disputed: No |
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