Complaint #1707006 submitted on 12/17/2015 relating to Shellpoint Partners, LLC. Complaint relates to Mortgage Conventional fixed mortgage - Loan servicing, payments, escrow account .
Complaint was submitted via Web and sent to the company on Thursday 17th December 2015.
I received mortgage assistance for the state of Arizona 's Hardest hit Program. This assistance helped me make my mortgage payment for a period of time. however, my mortgage servicer ( Shell Point ) is not showing credit for 4 payment sthat were sent. And I have asked them to research and correct this. This request has been pending since 2013.
Older American, Servicemember
Company | Shellpoint Partners, LLC |
Complaint ID | 1707006 |
Date Received | 12/17/2015 |
Product | Mortgage Conventional fixed mortgage |
Issue | Loan servicing, payments, escrow account |
State/ZIP Code | AZ 857XX |
Consumer Consent | Consent provided |
Company Public Response | Company believes it acted appropriately as authorized by contract or law |
Company Response To Customer | Closed with explanation |
Submitted | Web 12/17/2015 |
Result | Timely Response: Yes, Consumer Disputed: No |
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