Complaint #1706025 submitted on 12/17/2015 relating to ACS Education Services. Complaint relates to Student loan Non-federal student loan - Dealing with my lender or servicer Trouble with how payments are handled.
Complaint was submitted via Web and sent to the company on Thursday 17th December 2015.
This is related to a previous request, Case number : XXXX.
Based on the success of my previous request. I have requested that my co-borrower be released from my loan. ACS stipulates that I must make 24 consecutive payments for this to occur. However, since my payments were misapplied, ACS is not showing that I meet the stipulation.
If my payments are adjusted correctly and the overage balances are moved forward, I believe I meet the requirement for the co-borrower to be released. I would like to see a full audit of my account and payments, along with the stipulations of my loan, to have my co-borrower released from the loan. I would also like to know the stipulation of my loan in the event of the death of the co-borrower.
| Company | ACS Education Services |
| Complaint ID | 1706025 |
| Date Received | 12/17/2015 |
| Product | Student loan Non-federal student loan |
| Issue | Dealing with my lender or servicer Trouble with how payments are handled |
| State/ZIP Code | KY 402XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 12/17/2015 |
| Result | Timely Response: No, Consumer Disputed: No |
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