Complaint #1706487 submitted on 12/17/2015 relating to Amex. Complaint relates to Prepaid card Mobile wallet - Fraud or scam .
Complaint was submitted via Web and sent to the company on Friday 18th December 2015.
XXXX/XXXX/2015 XXXX fraudulent transactions were charged to my serve prepaid debit card from american express I immediately contacted american express customer service, they stopped XXXX of the transactions from posting, but the XXXX other fraud charges were posted AFTER I had spoke with their csr - those XXXX transactions were debited to my account, and the csr told me they will cancel the current card, reissue a new one and that I should transfer all active card prepaid funds to my serve reserve account so the fraud would not continue. I did as I was told.
received the new card, however American Express Serve Card has locked my account. I can not use my funds that they have, since I can not access my account nor activate the new card.
I escalated to a supervisor at the XXXX Call Center they can not do anything my account still controlled by their fraud dept I have spent a total of 161 minutes on the telephone with the Serve Customer Service team located in the XXXX the Customer Service Rep states they will connect me with their frad department which has locked-out my account - THE CSR NVER CONNECTS ME TO THEIR FRAUD DEPARTMENT They are holding my funds and I have no way to have any type of access too my funds via their prepaid debit card or my account access.
I AM TOTALLY LOCKED OUT AND THEY ARE HOLDING MY FUNDS.
| Company | Amex |
| Complaint ID | 1706487 |
| Date Received | 12/17/2015 |
| Product | Prepaid card Mobile wallet |
| Issue | Fraud or scam |
| State/ZIP Code | OR 977XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 12/18/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
Leave your comments and feedback below.