Continental Finance Company, LLC Complaint: Delinquent account

#1701991 17 Dec 2015

Credit card

Complaint #1701991 submitted on 12/17/2015 relating to Continental Finance Company, LLC. Complaint relates to Credit card - Delinquent account .

Complaint was submitted via Web and sent to the company on Thursday 17th December 2015.

Narrative (may be redacted).

Continental Finance Company took advantage of me by taking DOUBLE Monthly Minimum Payments from me for months and only allowed double payment ( on-line payment and by phone when I checked to see if minimum for each month was being received by CFC. We I found out by looking at XXXX 2015 Monthly Statement CFC was actually receiving {$70.00} and not the agreed upon {$35.00} I contacted CFC to ask and was told to turn off auto pay and I would not suffer late fee or other penalty while the matter was being fixed and that I would be refunded for XX/XX/XXXX double Minimum Payment received by CFC. I was told I could use the Refund for XXXX 2015 payment. I have not received a Refund and CFC still charged me with a late Fee. I have never been late with a payment. My account with CFC is now Delinquent. I contacted my bank XXXX for help to stop double payments going to CFC. I think I was being double charged Interest for each double Minimum Payment I made. XXXX Contacted CFC. That same day or the next my account was charged late fee and is now somehow delinquent. How can my account be delinquent when I never missed a Minimum Monthly payment? On one or two occasions CFC applied the Doubled Minimum Payment for the next months payment, like XXXX XXXX and other well known Creditors do.

Company Continental Finance Company, LLC
Complaint ID 1701991
Date Received 12/17/2015
Product Credit card
Issue Delinquent account
State/ZIP Code CA 903XX
Consumer Consent Consent provided
Company Public Response Company chooses not to provide a public response
Company Response To Customer Closed with explanation
Submitted Web 12/17/2015
Result Timely Response: Yes, Consumer Disputed: No

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