Barclays PLC Complaint: Closing/Cancelling account

#1796743 20 Feb 2016

Credit card

Complaint #1796743 submitted on 02/20/2016 relating to Barclays PLC. Complaint relates to Credit card - Closing/Cancelling account .

Complaint was submitted via Web and sent to the company on Saturday 20th February 2016.

Narrative (may be redacted).

I have recently had some credit card delinquency, but not with some of my banks that I currently have revolving credit with. I have been trying to resolve my financial issues. In the meantime, I have never been late with a payment or delinquent with my Juniper Card through Barclay. I received my tax return and paid {$1000.00} payment on my Juniper card because I will have to take a trip XX/XX/XXXX and reserved a hotel room with it. I checked on my account today online to find my account has been closed! I called the number for customer service, thinking it must be a mistake because my card does not expire until XX/XX/XXXX, and customer service informed me that my account has been closed due to my credit report. Can they steal my money that way? Can I sue them for corrupt practices? Where is my consumer protection?

Company Barclays PLC
Complaint ID 1796743
Date Received 02/20/2016
Product Credit card
Issue Closing/Cancelling account
State/ZIP Code NV 891XX
Consumer Consent Consent provided
Company Public Response Company chooses not to provide a public response
Company Response To Customer Closed with explanation
Submitted Web 02/20/2016
Result Timely Response: Yes, Consumer Disputed: Yes
 

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