Complaint #1707010 submitted on 12/16/2015 relating to Apple Financial Holdings, Inc. Complaint relates to Bank account or service (CD) Certificate of deposit - Deposits and withdrawals .
Complaint was submitted via Web and sent to the company on Wednesday 16th December 2015.
I opened a CD with Apple Bank two years ago.
The CD was set to mature on XXXX/XXXX/15. I did not receive any notice in the mail as would be expected. I went to the bank today to close out the CD and they told me it was too late, it was locked in again. They said it locked in after 5 days and did not care that no notice was issued prior.
They wanted to force me to renew for another year and charged a high penalty.
| Company | Apple Financial Holdings, Inc |
| Complaint ID | 1707010 |
| Date Received | 12/16/2015 |
| Product | Bank account or service (CD) Certificate of deposit |
| Issue | Deposits and withdrawals |
| State/ZIP Code | NY 112XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 12/16/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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