Complaint #1697877 submitted on 12/15/2015 relating to Amex. Complaint relates to Prepaid card General purpose card - Managing, opening, or closing account .
Complaint was submitted via Web and sent to the company on Thursday 17th December 2015.
Hello - I am a American express credit card member and have a XXXX credit card.
For the last many months, Amex has been sending me emails on Serve prepaid card and has also send me a physical copy of the card.
After waiting on the line for 75 minutes, when I requested them to close the card as I did not request for it, they came back saying that unless I spend a minimum of {$50.00} on the card, they would not be able to take any action on this card.
1. I never requested for the card 2. I keep getting unwarranted emails from them 3. After spending more than an hour on the phone, I am told that I am not authorized to close the card that I did not ask in the first place.
I am not sure I understand the logic here.
| Company | Amex |
| Complaint ID | 1697877 |
| Date Received | 12/15/2015 |
| Product | Prepaid card General purpose card |
| Issue | Managing, opening, or closing account |
| State/ZIP Code | TX 750XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 12/17/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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