Complaint #1697105 submitted on 12/15/2015 relating to CarMax, Inc.. Complaint relates to Debt collection Auto - False statements or representation Attempted to collect wrong amount.
Complaint was submitted via Web and sent to the company on Wednesday 16th December 2015.
My deficiency debt from Carmax was assigned to a debt collection agency, XXXX XXXX XXXX. The amount was raised over {$3000.00} without any proof of the interest rate or fees from the original contract. I spoke with XXXX XXXX initially and tried to settle this debt but have not been able to maintain any sort of communication with them. I have called multiple times and am told that someone will follow up on this case and call me back. I have also sent email correspondence on these dates ; XXXX XXXX 2015 XXXX XXXX 2015 XXXX XXXX 2015 I have reached out to the creditor, who still holds this debt, multiple times and have not received a single phone call, letter or email. I simply want to take care of this debt and both the creditor and the collection agency has made it near impossible to settle this debt.
Since this has been such a hassle I would like to also explore the avenue of the collection agency charging unwarranted fees and interest, as the original contract was deemed null and void upon repossession of the vehicle.
Servicemember
| Company | CarMax, Inc. |
| Complaint ID | 1697105 |
| Date Received | 12/15/2015 |
| Product | Debt collection Auto |
| Issue | False statements or representation Attempted to collect wrong amount |
| State/ZIP Code | TX 775XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 12/16/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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