Complaint #1696010 submitted on 12/14/2015 relating to Amex. Complaint relates to Prepaid card ID prepaid card - Unauthorized transactions/trans. issues .
Complaint was submitted via Web and sent to the company on Thursday 17th December 2015.
American Express Serve has stolen {$400.00} from me.
I had a {$400.00} balance on my account when it was closed. I was sent a refund check.
I accidentally deposited it into the wrong account, my brothers bank account. It was returned unpaid.
I then deposited it into my account in my name. It was rejected. My bank told me the first incorrect deposit has flagged the check, and I needed to get it reissued.
I contacted American Express Serve many times to get the check reissued. They will not reissue the check because they claim it has already been cashed. However it has not been cashed, I do not have the money, and I attached proof the check was returned unpaid.
I have called American express many times and gotten no resolution. They still have my {$400.00} and the representative even blamed me, saying it was my own fault. Does that mean they can just keep my money then? They have stolen the {$400.00} from me. This is criminal. Please investigate this
| Company | Amex |
| Complaint ID | 1696010 |
| Date Received | 12/14/2015 |
| Product | Prepaid card ID prepaid card |
| Issue | Unauthorized transactions/trans. issues |
| State/ZIP Code | VA 221XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 12/17/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
Leave your comments and feedback below.