Complaint #1695999 submitted on 12/14/2015 relating to Amex. Complaint relates to Prepaid card ID prepaid card - Managing, opening, or closing account .
Complaint was submitted via Web and sent to the company on Thursday 17th December 2015.
This company stole {$400.00} from me.
My account was closed with a {$400.00} balance. They gave a refund check for this amount.
I accidentally tried to submit it into the wrong bank account ( brothers ). It was rejected.
I then submitted to my bank account, with my name. It got rejected. When I called, they told me I needed to get it reissued because of the XXXX incorrect deposit.
I have contacted Serve to ask them to reissue it. However, they refused to reissue it, saying the check was cashed. This is false, i have the check and it was never cashed. I made XXXX attempted deposits that both did not clear. Now they have my money and refuse to reissue a new check, like my bank told me to get done.
Each time I call they continue to do nothing. It has been a month and I do not have my money back.
| Company | Amex |
| Complaint ID | 1695999 |
| Date Received | 12/14/2015 |
| Product | Prepaid card ID prepaid card |
| Issue | Managing, opening, or closing account |
| State/ZIP Code | VA 221XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 12/17/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
Leave your comments and feedback below.