Complaint #1794929 submitted on 02/20/2016 relating to Bank of America. Complaint relates to Credit card - Other .
Complaint was submitted via Web and sent to the company on Saturday 20th February 2016.
Bank of America has cutting edge XXXX XXXX XXXX on everything else ( e.g. ATM machines ), yet its in the stone age on allowing credit card users to autopay a credit card.
Users must go to to XXXX in order to do so, and even then it would n't be accomplished for XXXX payment cycles for a new enrollee.
They enrolled me over the phone, and they put me on minimum pay when I wanted the balance auto paid.
As platinum member, I get refunded interest when I called later. Responsiveness is great, but the system seems designed to make it as hard as possible to auto-pay the full balance.
| Company | Bank of America |
| Complaint ID | 1794929 |
| Date Received | 02/20/2016 |
| Product | Credit card |
| Issue | Other |
| State/ZIP Code | CA 900XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 02/20/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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