Complaint #1695933 submitted on 12/14/2015 relating to Advance America, Cash Advance Centers, Inc.. Complaint relates to Payday loan Payday loan - Can't stop charges to bank account Can't stop charges to bank account.
Complaint was submitted via Web and sent to the company on Monday 14th December 2015.
I received a loan from Advance America, XXXX XXXX XXXX XXXX XXXX XXXX, Oh XXXX, XXXX, Fax XXXX. I got myself trap in the unrelenting cycle, but paid as required every month. My wife lost job and I had to make some financial decisions. I am on a small SSI income. My first order of business was to find a way to get out from under this cycle. I found a program thru a debt relief XXXX. They contacted Advance to negotiate an agreement to paying off the loan. Advance refused to speak with them even under a POA. We could not understand why. XXXX contacted me and ask me to go in a request a rect of balance and fax it to them, they in turn would cut a check and mail it to Advance attached to rect. I contacted Advance and they would not give a rect of bal unless I came in and made arrangements to pay the bal of {$500.00} off. I explained to them again my situation and I was not trying to renig on my obligation but getting help to pay them off. They refused to speak further on the subject and refused to mail or allow me to come in and pick up the needed rect of bal. Is there not some law that at least allows the consumer right to request documented proof of what is owed? This can be resolved today if they would give me that rect. it seems they are trying to keep me locked in to their contract. What can I do? XXXX said Advance told them they would not talk or give them anything, even with a POA. I feel I am being manipulated and my rights are being violated when I have resolved a means to this end. Thank you, can you help me resolve this matter? XXXX XXXX
Older American, Servicemember
| Company | Advance America, Cash Advance Centers, Inc. |
| Complaint ID | 1695933 |
| Date Received | 12/14/2015 |
| Product | Payday loan Payday loan |
| Issue | Can't stop charges to bank account Can't stop charges to bank account |
| State/ZIP Code | OH 454XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 12/14/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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