Complaint #1695830 submitted on 12/14/2015 relating to Amex. Complaint relates to Credit card - Advertising and marketing .
Complaint was submitted via Web and sent to the company on Monday 14th December 2015.
Amex recently had XXXX offer on their website. However, this offer ca n't be added to my card due to their technical difficulties. I called them to solve this problem. I call them twice and chatted twice.
First call and chat happened at XXXX, they told me they would call me back with a solution in 24-48 hours.
Second call and chat was made on XXXX and XXXX receptively, dial rep promised this had been escalated and would return to me in 24 hours. I waited 24 hours, no call back. Then I chatted with online rep and she promised would note their end and call me back in 24 hours. Till now, still have not hear any response!
The key point is Amex reps kept promising their service and they are not any service for me. If an customer promised a payment and did not pay, their collection team would call us million times and bring down our credit score. Vice versus, If A creditor keep promising but does not do anything, how do we protect customer ourselves? NO! can we de-credit them? NO. I hope CFPB can step into this salutation. Please stop allow any disparate between a customer and a company!!
| Company | Amex |
| Complaint ID | 1695830 |
| Date Received | 12/14/2015 |
| Product | Credit card |
| Issue | Advertising and marketing |
| State/ZIP Code | OH 443XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 12/14/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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