Complaint #1695509 submitted on 12/14/2015 relating to Amex. Complaint relates to Credit card - Billing disputes .
Complaint was submitted via Web and sent to the company on Monday 14th December 2015.
I owed XXXX to American Express. On XX/XX/2015 I wired XXXX to settle the account. the law firm accepted the settlement and forwarded the funds to American Express. The payment posted and a few days later Amex sent me a bill for XXXX due XX/XX/2015. Their online system still reports that I currently owe them XXXX and that amount is reporting to all XXXX credit bureaus. I have disputed with all three and Amex confirmed to them I still owe the money. I have called Amex multiple times and every time a get a different answer. They said the account has been settled but their system wont show it for 60 days? Am I going to get a late payment reported to my credit report on XX/XX/XXXX? How come I was sent a bill and why is it reporting to the credit bureau incorrectly? I have a job renewal that requires a credit report and I was told to have this account settled, which i did, but can not prove it. The letter from the attorney XXXX office is not complying with what Amex is telling the credit bureau when i dispute it? this is a huge problem for me.
| Company | Amex |
| Complaint ID | 1695509 |
| Date Received | 12/14/2015 |
| Product | Credit card |
| Issue | Billing disputes |
| State/ZIP Code | PA 193XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 12/14/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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