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Barclays PLC Complaint: Credit card #1794900

Barclays PLC Complaint: Late fee

#1794900 19 Feb 2016

Credit card

Complaint #1794900 submitted on 02/19/2016 relating to Barclays PLC. Complaint relates to Credit card - Late fee .

Complaint was submitted via Web and sent to the company on Friday 19th February 2016.

Narrative (may be redacted).

The BarclaycardUS.com Upromise by XXXX card has, XXXX, a deceptive practice regarding payment due dates. ( Many other cards have this too. ) In addition to a date, they also have a time by which payment must be submitted online, else the payment is considered late, and a late fee is incurred. In this case the time is XXXX XXXX. Nowhere on the face of the statement is the time listed. It is buried in fine print on page XXXX with the phrase " Payments made on our website by XXXX XXXX ET will be credited to your account that same day. '' Customer service tells me it has always been written there in the fine print, and I believe them. My point is, how many people actually read the gray fine print on the back of the statements. Should n't, for the sake of clarity, it be required for credit card companies to print any time restrictions on the front of statements, next to the due date that they take the time to print in bold?

Company Barclays PLC
Complaint ID 1794900
Date Received 02/19/2016
Product Credit card
Issue Late fee
State/ZIP Code NJ 070XX
Consumer Consent Consent provided
Company Public Response Company chooses not to provide a public response
Company Response To Customer Closed with explanation
Submitted Web 02/19/2016
Result Timely Response: Yes, Consumer Disputed: No
 

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