Complaint #1694650 submitted on 12/12/2015 relating to East West Bank. Complaint relates to Bank account or service Other bank product/service - Using a debit or ATM card .
Complaint was submitted via Web and sent to the company on Wednesday 16th December 2015.
On Sunday XXXX XXXX, 2015 @ XXXX I went to this bank 's ATM machine. East West Bank located at XXXX XXXX XXXX XXXX, XXXX, Georgia XXXX. My intent was to withdraw {$500.00} However the machine did not dispense the cash! The money was taken out of my account and now this bank will not give me the {$500.00}. The woman 's name at the branch is XXXX and her phone number is : XXXX. The woman 's name at XXXX XXXX in California is XXXX XXXX ( Manager ) and her number is : XXXX. Thank you!
| Company | East West Bank |
| Complaint ID | 1694650 |
| Date Received | 12/12/2015 |
| Product | Bank account or service Other bank product/service |
| Issue | Using a debit or ATM card |
| State/ZIP Code | GA 300XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes the complaint is the result of a misunderstanding |
| Company Response To Customer | Closed |
| Submitted | Web 12/16/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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