Complaint #1694649 submitted on 12/12/2015 relating to Amex. Complaint relates to Prepaid card General purpose card - Unauthorized transactions/trans. issues .
Complaint was submitted via Web and sent to the company on Wednesday 16th December 2015.
On Sunday XXXX XXXX, 2015 @ XXXX I went to an ATM Machine at an XXXX XXXX bank in XXXX, Georgia XXXX to withdraw {$500.00}. The ATM did not dispense the cash! However the funds were taken off my card. I have been trying to get the funds back for a week now, but to no avail. I have tried with the bank and with American Express Serve prepaid card company! They keep telling me that there needs to be an investigation! A woman from the XXXX XXXX bank 's Risk Management department in California by the name of XXXX XXXX called American Express Serve Company and told them about the ATM machine not working and they still will not give me my money! This is very disgusting to say the least!
| Company | Amex |
| Complaint ID | 1694649 |
| Date Received | 12/12/2015 |
| Product | Prepaid card General purpose card |
| Issue | Unauthorized transactions/trans. issues |
| State/ZIP Code | GA 300XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 12/16/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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