Complaint #1693246 submitted on 12/11/2015 relating to Amex. Complaint relates to Credit card - Customer service / Customer relations .
Complaint was submitted via Web and sent to the company on Friday 11th December 2015.
I am filing a complaint on american express because they are giving me an issue in getting my social security updated. I have faxed them on several occasions a copy of my id and social security card and they are claiming that the fax is coming to dark. I have lightened up the card on several occasions and they continue to give me excuses.
| Company | Amex |
| Complaint ID | 1693246 |
| Date Received | 12/11/2015 |
| Product | Credit card |
| Issue | Customer service / Customer relations |
| State/ZIP Code | NY 115XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 12/11/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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