Complaint #1794973 submitted on 02/19/2016 relating to Bank of America. Complaint relates to Bank account or service Savings account - Account opening, closing, or management .
Complaint was submitted via Web and sent to the company on Friday 19th February 2016.
I opened a Rewards Money Market Savings Account with Bank of America. Upon opening the account, I was informed that a {$12.00} monthly charge existed unless certain conditions were met, including linking my savings account to a Bank of America Checking Account which I also have. I proceeded to follow the steps to link the accounts and confirmed on the Bank of America website that my accounts were linked. However, I noticed that my account was still being assessed the monthly maintenance fee. Upon calling Bank of America, I was informed by a customer service representative that the " linking '' of accounts occurs behind the scenes and is not customer initiated. I was informed that I had only " linked '' the accounts for overdraft protection, and despite the information on my account webpage stating that the accounts were linked, they were not linked for purposes of waiving the monthly maintenance fee. I was further informed that I could not see from the website whether or not my accounts were " linked '' for purposes of waiving the monthly fee. Please be aware of this misleading a deceptive practice by Bank of America. While it cost me a relatively small amount, there could be much greater effects for others.
| Company | Bank of America |
| Complaint ID | 1794973 |
| Date Received | 02/19/2016 |
| Product | Bank account or service Savings account |
| Issue | Account opening, closing, or management |
| State/ZIP Code | MD 210XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company has responded to the consumer and the CFPB and chooses not to provide a public response |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 02/19/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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