Complaint #1689976 submitted on 12/09/2015 relating to Citibank. Complaint relates to Credit card - Billing statement .
Complaint was submitted via Web and sent to the company on Wednesday 9th December 2015.
Upon Auditing my Thank You Rewards Credit Card with a Supervisor at Citi, we discovered a huge discrepancy that no one can find out why but had an idea and was going to investigate. It turned out that balance transfers are done manually and can human error. ( Balance transfers from cards closed due to security measures ). Initial Audit Dated XXXX XXXX show discrepancy of nearly $ XXXX. NOW, after dissecting this to a minutia year by year for XXXX and XXXX, I find out I am actually OWED money, just over $ XXXX. I have evidence generated by Citibank.com of spend activity that supports this. However, my monthly statements due not reflect the true activities online. I checked all my other Citi Cards, the online activities AND billing statements match dollar per dollar. It is just this account.
| Company | Citibank |
| Complaint ID | 1689976 |
| Date Received | 12/09/2015 |
| Product | Credit card |
| Issue | Billing statement |
| State/ZIP Code | NY 100XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 12/09/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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