Complaint #1795598 submitted on 02/19/2016 relating to Bank of America. Complaint relates to Mortgage Home equity loan or line of credit - Application, originator, mortgage broker .
Complaint was submitted via Web and sent to the company on Friday 19th February 2016.
Bank of America stated I was not qualified because of my debt to income. However, they did not take into account the new payment which went from {$270.00} to over {$1000.00} per month. Further, they did not take into account rentals that are no longer occupied. Only XXXX representative has contacted me during the last XXXX complaints I have filed. A representative called me on XX/XX/XXXX to simply state that I did not qualify. I asked for other solutions to which she had none. All their information was based on documentation I have had throughout the last year. Much has changed, no one will assist. They have a recording that states " We are here to help '' They have not. They will not. I will go public with these complaints and send copies to my congressmen. I also would like to know if there is a fear of backlash that is preventing the CFPB from going ofter such big banks as Bank of America.
| Company | Bank of America |
| Complaint ID | 1795598 |
| Date Received | 02/19/2016 |
| Product | Mortgage Home equity loan or line of credit |
| Issue | Application, originator, mortgage broker |
| State/ZIP Code | CA 939XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 02/19/2016 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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