Complaint #1683164 submitted on 12/04/2015 relating to Amex. Complaint relates to Credit card - Late fee .
Complaint was submitted via Web and sent to the company on Friday 4th December 2015.
Regarding American Express Corporate Card for XXXX XXXX, card # XXXX.
Amex bills to me did n't indicate what specific merchant charges were unpaid for the balance pending. I needed to know that to determine what I had to pay vs XXXX had to pay. Amex did n't provide the following information since XXXX 2015:1 ) have I paid all the merchant charges2 ) what specific charges are unpaid that account for the remaining balanceI finally reached out to Amex contacts of XXXX, bypassing Amex customer service, and got a spreadsheet that showed the specific XXXX merchant charges that were unpaid by XXXX, a XXXX, XXXX XXXX, and XXXX XXXX charge. Clearly Amex had this information, and I would think any company that provides corporate card services needs to provide that information to the end consumer. I confirmed those were all charges I marked personal to XXXX and I paid those in XXXX.
Afterwards there were only late fees pending, all merchant charges were paid. I was told there would n't be late fee on late fees and ask for somebody from Amex to contact me because I wanted to dispute the late fees. I would have paid all the fees if customer service had provided me the information I required. However on XXXX/XXXX/15, after waiting since XXXX without anybody from Amex contacting me, I was charged another late charge on the pending late charges, identified as a delinquency charge. Amex is simply forcing me to pay their non-merchant related fabricated fees without providing any means to dispute them.
Company | Amex |
Complaint ID | 1683164 |
Date Received | 12/04/2015 |
Product | Credit card |
Issue | Late fee |
State/ZIP Code | CA 950XX |
Consumer Consent | Consent provided |
Company Public Response | |
Company Response To Customer | Closed with explanation |
Submitted | Web 12/04/2015 |
Result | Timely Response: Yes, Consumer Disputed: Yes |
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