Complaint #1680241 submitted on 12/02/2015 relating to Empowerment Ventures, LLC. Complaint relates to Prepaid card Mobile wallet - Unauthorized transactions/trans. issues .
Complaint was submitted via Web and sent to the company on Monday 7th December 2015.
A deposit was made to my new RushCard by a friend. When I tried to access the funds I could not. Then I heard about the problems RushCard was having so waited several weeks. She made another deposit to my card. I still could not get the money off. Then, the original deposit amount disappeared. While attempting to deal with RushCard on that matter, the second deposit was transfered to another card by Customer Service. I emailed customer service just to be told I needed to call. I have called, been on hold for over XXXX hour just to be told they could not help me. To email. I have mailed, emailed and called. Everyone says to contact the other ( mail said nothing, email says call, call says email. See attached documents. Final straw today. See # XXXX attached. Thanks for any help you can give me!!
| Company | Empowerment Ventures, LLC |
| Complaint ID | 1680241 |
| Date Received | 12/02/2015 |
| Product | Prepaid card Mobile wallet |
| Issue | Unauthorized transactions/trans. issues |
| State/ZIP Code | MO 641XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with non-monetary relief |
| Submitted | Web 12/07/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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