Complaint #1680053 submitted on 12/02/2015 relating to First National Bank of Omaha. Complaint relates to Credit card - Credit card protection / Debt protection .
Complaint was submitted via Web and sent to the company on Wednesday 2nd December 2015.
I have had a XXXX credit card with First Bankcard ( ACCT # XXXX, XXXX XXXX XXXX, XXXX, XXXX XXXX ) which was used by my small business, XXXX XXXX XXXX. An employee had access to this card and once they had left the company, I had called First Bankcard and asked them to suspend it to prevent unauthorized use or fraud. I was told that I could have another card reissued and provide access to the new employee once I the hiring process was complete. The problem is that First BankCard disqualified me from accessing the XXXX reward points I had painstakingly accrued over the past few years. According to them, all of their obligations regarding the reward points have been eliminated because of my attempt to prevent fraud.
| Company | First National Bank of Omaha |
| Complaint ID | 1680053 |
| Date Received | 12/02/2015 |
| Product | Credit card |
| Issue | Credit card protection / Debt protection |
| State/ZIP Code | CT 068XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 12/02/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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