Complaint #1679667 submitted on 12/02/2015 relating to Westlake Services, LLC. Complaint relates to Consumer Loan Personal line of credit - Managing the line of credit .
Complaint was submitted via Web and sent to the company on Tuesday 8th December 2015.
I purchased a XXXX Mitsubishi Montero XX/XX/XXXX. It was financed through West Lake Financial XXXX XXXX XXXX # XXXX XXXX XXXX, CA XXXX. I found out XX/XX/XXXX that they were not reporting to the bureau. I called to correct this problem, I was told by West Lake staff that they did not have my social security number. I sent the necessary information, which was requested by West Lake in order for them to begin reporting. I called XX/XX/XXXX because I was informed by the credit repair company that I was working with at the time that West Lake was still not reporting, mind you I have been in good standings with them throughout the duration of my loan in attempt to rebuild my credit. So I was told to send the same information again so I did. I went to purchase a newer car last week and to my surprise West Lake is still not reporting. I called and spoke with numerous customer service reps and supervisors and this time they told me they have my information from when it was sent XX/XX/XXXX but I need to send it again via fax and call back so they could pull it and add it to my file. I was told after this they would begin posting immediately. I did as I was advised, however once I called back the story changed I began getting the run around and was advised to email it because they can not receive fax. I emailed the information needed and they still refuse to report my credit.
Company | Westlake Services, LLC |
Complaint ID | 1679667 |
Date Received | 12/02/2015 |
Product | Consumer Loan Personal line of credit |
Issue | Managing the line of credit |
State/ZIP Code | NC 274XX |
Consumer Consent | Consent provided |
Company Public Response | Company believes it acted appropriately as authorized by contract or law |
Company Response To Customer | Closed with explanation |
Submitted | Web 12/08/2015 |
Result | Timely Response: Yes, Consumer Disputed: No |
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