Complaint #1678459 submitted on 12/01/2015 relating to KeyBank NA. Complaint relates to Credit card - Billing statement .
Complaint was submitted via Web and sent to the company on Monday 7th December 2015.
Recently, I became aware that my credit card was switched from paper statements to electronic statements. This occurred without my knowledge or consent. I have been receiving paper statements for the past 20 years. I recently signed up for the credit cards rewards program and it may have switched me to electronic statements when I registered, however I was not aware of the change. I was not notified about the change to electronic statements via email or any other communication. I charged {$4.00} on my credit card and was waiting for my paper statements and eventually forgot about the charge. The bank charged me {$44.00} in late payments and place a 30 day late payment on my account. The only way I was to find out about this late payment was through my credit protection account, which notified me. I was never notified about my account being past due. The bank used deceptive practices to change my statements to electronic and profited from the result, in addition to damaging my credit. Precedence has been established during my 20 years of receiving paper statements and changing me to electronic payments without notification is Illegal.
| Company | KeyBank NA |
| Complaint ID | 1678459 |
| Date Received | 12/01/2015 |
| Product | Credit card |
| Issue | Billing statement |
| State/ZIP Code | OR 972XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 12/07/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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