Complaint #1678416 submitted on 12/01/2015 relating to Astoria Bank. Complaint relates to Mortgage Conventional fixed mortgage - Settlement process and costs .
Complaint was submitted via Web and sent to the company on Tuesday 1st December 2015.
I am refinancing my coop mortgage.
With a coop the collateral is the stock. My current lender, Astoria Federal, possess the stock. My new lender, XXXX XXXX, has requested the stock from Astoria on XXXX XXXX, 2015. It typically only takes about a week to transfer the stock but as of today ( almost four weeks later ) XXXX has not confirmed if/when they will transfer the stock.
I have already paid over {$1000.00} for fees relating to this refinance and further delays will add additional cost to me.
I have contacted XXXX Federal, their mortgage service company ( XXXX ) and the attorney representing Astoria XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX XXXX and no one has been able to confirm the location of the stock or how to retrieve it.
| Company | Astoria Bank |
| Complaint ID | 1678416 |
| Date Received | 12/01/2015 |
| Product | Mortgage Conventional fixed mortgage |
| Issue | Settlement process and costs |
| State/ZIP Code | NY 100XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with non-monetary relief |
| Submitted | Web 12/01/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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