Complaint #1674991 submitted on 11/30/2015 relating to Fidelity Capital Holdings, Inc.. Complaint relates to Credit reporting - Incorrect information on credit report Account status.
Complaint was submitted via Web and sent to the company on Friday 4th December 2015.
A derogatory collection account was made on my credit report after original creditor confirmed my insurance company HAD NOT cancelled my policy and they just forgot to bill them. I was told there would be NO collection action or derogatory marks on my credit report yet I now have a delinquent account. I have called Fidelity multiple times to try and get someone to help but they continuously transfer me to OTHER CONSUMERS by accident. The most recent time this happened was TODAY when I was transferred to another consumer named XXXX XXXX who had also been trying to resolve a matter with Fidelity that was very similar to mine. In addition, for the past couple of weeks, I was getting calls and voicemails from a person looking for someone named XXXX. It turns out the person calling me is XXXX and she was looking for Fidelity as well. She was being transferred to me by Fidelity employees.
Servicemember
| Company | Fidelity Capital Holdings, Inc. |
| Complaint ID | 1674991 |
| Date Received | 11/30/2015 |
| Product | Credit reporting |
| Issue | Incorrect information on credit report Account status |
| State/ZIP Code | CA 915XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company disputes the facts presented in the complaint |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 12/04/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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