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Pacific Union Financial, LLC Complaint: Mortgage #1675031

Pacific Union Financial, LLC Complaint: Loan servicing, payments, escrow account

#1675031 30 Nov 2015

Mortgage Conventional fixed mortgage

Complaint #1675031 submitted on 11/30/2015 relating to Pacific Union Financial, LLC. Complaint relates to Mortgage Conventional fixed mortgage - Loan servicing, payments, escrow account .

Complaint was submitted via Web and sent to the company on Monday 30th November 2015.

Narrative (may be redacted).

our mortgage was sold to a different company. we got a letter saying to pay the original company through a certain date and then submit all payments to new company. we paid the original company as requested and have bank statements to prove it. the new company started calling requesting payment and we told them we had paid the original company as directed. we encouraged the XXXX companies to talk to see that the payment had been made. we were told things had been resolved, yet its listed as a late payment on my credit score.

Company Pacific Union Financial, LLC
Complaint ID 1675031
Date Received 11/30/2015
Product Mortgage Conventional fixed mortgage
Issue Loan servicing, payments, escrow account
State/ZIP Code KS 660XX
Consumer Consent Consent provided
Company Public Response Company believes it acted appropriately as authorized by contract or law
Company Response To Customer Closed with explanation
Submitted Web 11/30/2015
Result Timely Response: Yes, Consumer Disputed: No
 

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