Complaint #1674779 submitted on 11/29/2015 relating to Citibank. Complaint relates to Mortgage Conventional adjustable mortgage (ARM) - Application, originator, mortgage broker .
Complaint was submitted via Web and sent to the company on Sunday 29th November 2015.
When checking the alternatives for refinancing my home loan with Citimortgage, I discussed various loan options and was offered a XXXX at 2.875 % and a XXXX interest only loan option at 3.50 %. As I wanted to live a long time in the home, I chose the XXXX option at 3.5 % and was given no guidance or advice in the process. Only several years later did I discover the loan will revert to a 20 year amortization period, with much higher loan payments which I will not be able to afford. Had I realized this fact, I would have chosen the XXXX loan with lower payments after 5 years so I could afford to live in the home. I have asked Citimortgage to consider the facts and provide an alternative but they have refused to help.
Older American
| Company | Citibank |
| Complaint ID | 1674779 |
| Date Received | 11/29/2015 |
| Product | Mortgage Conventional adjustable mortgage (ARM) |
| Issue | Application, originator, mortgage broker |
| State/ZIP Code | CA 940XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 11/29/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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