Capital One Complaint: Making/receiving payments, sending money

#1674885 29 Nov 2015

Bank account or service Checking account

Complaint #1674885 submitted on 11/29/2015 relating to Capital One. Complaint relates to Bank account or service Checking account - Making/receiving payments, sending money .

Complaint was submitted via Web and sent to the company on Sunday 29th November 2015.

Narrative (may be redacted).

I have been a victim of fraud on my account XXXX times in one year from Captital One 360. Each time, I am required to wait up to XXXX hours for pending payments to post so that I can then dispute them. I am left without funds in my account for the same amount of time. I have repeatedly ask Capital One 360 to change my primary contact number to my mobile number so that I am immediately notified of any fraudulent activities. I also receive no compensation for any loss of time or inconvenience being caused by the repeated fraud this bank allows to happen on my bank account.

Company Capital One
Complaint ID 1674885
Date Received 11/29/2015
Product Bank account or service Checking account
Issue Making/receiving payments, sending money
State/ZIP Code CA 927XX
Consumer Consent Consent provided
Company Public Response
Company Response To Customer Closed with explanation
Submitted Web 11/29/2015
Result Timely Response: Yes, Consumer Disputed: No
 

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