Complaint #1669477 submitted on 11/24/2015 relating to First National Bank of Omaha. Complaint relates to Bank account or service Savings account - Account opening, closing, or management .
Complaint was submitted via Web and sent to the company on Tuesday 24th November 2015.
My husband died XXXX XXXX, 2015. We had a savings account that we deposited our monthly accruals into because it paid a higher interest rate. After XXXX died I took a certified copy of his death certificate and the account was promptly put in my name since I was his POD. On XXXX XXXX, 2015 I successfully transferred {$50000.00} into my checking account to pay for his funeral expenses and XXXX quarterly taxes. I have also received XXXX statements showing myself as owner of the account. On XXXX XXXX, 2015 I tried to transfer {$5000.00} out of that account to pay bills. I no longer receive my husbands military pay or social security. I was denied access so I called customer service. I was told that the problem was " due to my internet browser ''. I called my local branch representative and was told that they " could n't find the signature card and needed to determine ownership ''. Shortly after XXXX fell XXXX XXXX I visited the bank in person as we were each others power of attorney and verified all accounts and that I was in fact his POD. My husband had set up a trust for me naming First National Bank as trustees. My attorney and I fired them for several reasons. I feel like they are punishing me for relieving them of their trustee duties.
Servicemember
| Company | First National Bank of Omaha |
| Complaint ID | 1669477 |
| Date Received | 11/24/2015 |
| Product | Bank account or service Savings account |
| Issue | Account opening, closing, or management |
| State/ZIP Code | KS 662XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 11/24/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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