Complaint #1670060 submitted on 11/24/2015 relating to Fidelity Capital Holdings, Inc.. Complaint relates to Debt collection Medical - Communication tactics Used obscene/profane/abusive language.
Complaint was submitted via Web and sent to the company on Tuesday 24th November 2015.
I have been receiving constant calls from this company and have told the agency before that when I am available to take care of this matter, I will. They have called me several times while at work and I have advised them that I am currently at work and to please call back later. The lady on the phone XXXX ' was extremely rude to me. I told her I am currently at work to please call later and she responds " Yeah whatever, you always say that '' and hung up in my face. I then called Fidelity Creditors back and asked to speak to a manager who then also started to mock me because of my complaint about the previous agent who called and was rude. He was like " Oh what bothered you so much? The fact that she called at XXXX? '' when I clearly explained to him what bothered me. The practices of this company is completely unprofessional and should be addressed as using these kinds of tactics to collect a debt only makes people hate these collection agencies even more.
| Company | Fidelity Capital Holdings, Inc. |
| Complaint ID | 1670060 |
| Date Received | 11/24/2015 |
| Product | Debt collection Medical |
| Issue | Communication tactics Used obscene/profane/abusive language |
| State/ZIP Code | CA 902XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company disputes the facts presented in the complaint |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 11/24/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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