California Business Bureau, Inc. Complaint: Communication tactics

#1667059 21 Nov 2015

Debt collection Medical

Complaint #1667059 submitted on 11/21/2015 relating to California Business Bureau, Inc.. Complaint relates to Debt collection Medical - Communication tactics Threatened to take legal action.

Complaint was submitted via Web and sent to the company on Monday 30th November 2015.

Narrative (may be redacted).

I signed up with XXXX. While looking up my credit report, I noticed a {$50.00} Collection notice. I called the number on the collection agency, CALIFORNIA BUSINESS BU XXXX XXXX XXXX XXXX, and spoke with the front desk. I asked to speak with someone, a supervisor in fact. Then I was forwarded to leaving a voice message to manager - XXXX XXXX. A direct transfer to his answer machine. ( It was in my intention to communicate with a living person, not leaving messages ). After a few more attempt calls to speak with a live responder - that where in fact continuously being transferred to XXXX or XXXX XXXX voice message - I 'm confident that I left XXXX messages on XXXX XXXX answer machine. Again, on another attempt I was passed to manager XXXX XXXX. She warned me that if I called again that office asking to speak with someone else, she would report me to the Police Department for harassing. I felt a threat in that comment and whished to speak with another manager or other to clarify the issue present. At that point, I had made several calls that most where being ignored or transferred to message, or inbox that required a passcode. And as it appears, the clerks refused to answer my calls or where annoyed by me attempting to communicate.

Manager XXXX XXXX XXXX was not in the office, but Manager XXXX XXXX was.
I felt I needed to deal with my present issue - Police Warning about calling and my case.
I did attempt to speak with a live person other than XXXX XXXX.
I was informed that Mr.Clark ( identified as both manager and vice president ) was the best solution - also, I was not informed at that moment that he was not in the office for the day.

XXXX XXXX, who after an hour did appear in the office. After my introduction he responded by informing me that any more calls to his Collection office would be responded with a call to my employer office and my supervisor.

In all this attempts, I was never really able to deal with this 3 year old collection case. Their responses where sudden, warnings and threats. either call the police department, ignore the phone, transfer to voicemail, or warning of calling my office supervisor.

I did leave a message informing XXXX XXXX XXXX that I did not accept them calling my office or neither did my supervisors want a collection office calling them. I work for XXXX.

After XXXX XXXX warning about reporting me to thePolice on harassing, and XXXX XXXX threat of calling my employer to complain on me, and more, XXXX not being in the office, I felt I needed to make this report and obtain advice from the FTC/Consumer Finance.

I was attempting to clear information on my case but all that appear where threats and warnings. I hope that phone records are optional and voice mail. Also, I hope that our conversations ( attempted ) where recorded by the collection company.

I am making a complaint on the collection company threats and refusals.

Have you dealt with California Business Bureau, Inc.?

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