Complaint #1664742 submitted on 11/20/2015 relating to SunTrust Banks, Inc.. Complaint relates to Mortgage Conventional adjustable mortgage (ARM) - Loan servicing, payments, escrow account .
Complaint was submitted via Web and sent to the company on Friday 20th November 2015.
Mortgage Payment was taken from the checking account account, but not applied to the Mortgage account. Further, credit rating agencies were informed that my account was delinquent, which resulted in credit being adversely affected. Thereafter business loans could not be obtained.
| Company | SunTrust Banks, Inc. |
| Complaint ID | 1664742 |
| Date Received | 11/20/2015 |
| Product | Mortgage Conventional adjustable mortgage (ARM) |
| Issue | Loan servicing, payments, escrow account |
| State/ZIP Code | VA 220XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with non-monetary relief |
| Submitted | Web 11/20/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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