Complaint #1664060 submitted on 11/19/2015 relating to Bank of the West. Complaint relates to Mortgage Home equity loan or line of credit - Loan servicing, payments, escrow account .
Complaint was submitted via Web and sent to the company on Thursday 19th November 2015.
With great frustration, this is the third time I am writingregarding " the same issue. '' As of this writing, it has neverbeen corrected.
The bank ( Bank of the West ) has always responded, butnever addressing the issue seeking resolution. Thus giving '' the appearance '' of complying, but never doing so. Never.
The issue - the banks reporting of Late Payments to thecredit bureaus on the months of - XXXX 2015 & XX/XX/2015 ( attached ) As you can see, per the banks own payment ledger ( attached ), there was never a missed payment as they have reported to thecredit bureaus. Never. Yet for those two months, they havereported lates.
Their errors have caused me great harm.
Please do whatever is needed to hold the Bank of the Westaccountable. Their one sided, cavalier approach is un-acceptable.
Thank you.
| Company | Bank of the West |
| Complaint ID | 1664060 |
| Date Received | 11/19/2015 |
| Product | Mortgage Home equity loan or line of credit |
| Issue | Loan servicing, payments, escrow account |
| State/ZIP Code | CA 946XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 11/19/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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