Complaint #1658871 submitted on 11/17/2015 relating to Valley National Bank. Complaint relates to Bank account or service Other bank product/service - Making/receiving payments, sending money .
Complaint was submitted via Web and sent to the company on Tuesday 17th November 2015.
I have set up a pay my bill with XXXX XXXX to pay my mortgage at Valley National. Valley National complains that they are getting the payments late because they are mailed to them by XXXX XXXX. When I asked if they can get the payments wired to receive quicker they say that the option is not possible through Valley National. I 'd like to understand why with the technology available these days why this is not possible. The only reason I see is that Valley can charge late fees by saying they have not received the payment.
| Company | Valley National Bank |
| Complaint ID | 1658871 |
| Date Received | 11/17/2015 |
| Product | Bank account or service Other bank product/service |
| Issue | Making/receiving payments, sending money |
| State/ZIP Code | NJ 077XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 11/17/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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