Ad Astra Recovery Services Inc Complaint: Payment to acct not credited

#1660061 17 Nov 2015

Payday loan Payday loan

Complaint #1660061 submitted on 11/17/2015 relating to Ad Astra Recovery Services Inc. Complaint relates to Payday loan Payday loan - Payment to acct not credited Payment to acct not credited.

Complaint was submitted via Web and sent to the company on Thursday 19th November 2015.

Narrative (may be redacted).

I received a settlement letter from Ad Astra Recovery Services for a payday loan through XXXX XXXX stating that they were willing to settle with me on a past due balance. I contacted them and they agreed upon the settlement. I asked during the settlement process if the items could be removed from my credit report. The representative stated that it is n't something that they normally do, but she would check with her supervisor. She came back to the line and stated that her supervisor agreed to remove the account from my credit and o should see an update within 30 days. This happened in XXXX 2015 fast forward to today and the item still is n't removed from my credit reports. I called in today and spoke to XXXX who said that she did n't see the notes where the account would be removed, I asked if the calls were recorded and she said yes. I asked her to listen to the call. She put me on hold, and said she needed to speak to her supervisor. She then came back to the line and said her supervisor looked at the notes on the account and said she did n't see any notes supporting what I was telling her. I then asked well I thought you were putting me on hold to listen to the actual conversation because that would supersede whatever the rep documented if she told me one thing and then documented another. She came back to the line and said she was transferring me to the supervisor. I was instead sent to voicemail.

Have you dealt with Ad Astra Recovery Services Inc?

Leave your comments and feedback below.