Complaint #1656265 submitted on 11/16/2015 relating to Amex. Complaint relates to Credit card - Rewards .
Complaint was submitted via Web and sent to the company on Monday 16th November 2015.
Back in XXXX XXXX, 2015, I applied online for American Express Business Gold Rewards card ( ref : XXXX ). Back then Amex was offering XXXX membership rewards points as a sign up bonus. My application said it needs to be reviewed, so I called Amex to speak with a credit analyst who approved the application. I checked several times with Amex representative to make sure that the sign up bonus was correct ( XXXX ) and Amex representative confirmed it. However, when I met the required spending Amex only awarded XXXX points claiming that that was the sign up bonus on my application. Multiple calls to Amex failed to make any progress. I asked to pull conversation tapes from approval call, but Amex claims they ca n't locate the tapes. I also provided Amex the screenshot of the offer I originally applied online.
The difference of XXXX points can be valued at $ XXXX-XXXX depending on point valuation applied, so it 's quite a lot.
Sincerely, XXXX XXXX
| Company | Amex |
| Complaint ID | 1656265 |
| Date Received | 11/16/2015 |
| Product | Credit card |
| Issue | Rewards |
| State/ZIP Code | NY 100XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 11/16/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
Leave your comments and feedback below.