Complaint #1655928 submitted on 11/14/2015 relating to Colony Brands, Inc.. Complaint relates to Credit card - Billing disputes .
Complaint was submitted via Web and sent to the company on Wednesday 18th November 2015.
I ordered an electric fireplace from Ginny '' s credit card. The product was defective and was retreturned and I requested my account to be refunded for payments made and credited for the defective product.
I telephoned Ginny '' s credit department and was told that they will not refund they {$75.00} payments that were paid in XXXX XXXX, 2015 and they will hold they XXXX that I paid in XXXX for XXXX says.
This appears to be predatory practices and theft by taking, as I have returned all products that belong to Ginny '' s due to manufacture defect, but they refuse to return my money.
I am XXXX and XXXX and need help with this issue because Ginny '' s transferred me to there different people in different departments, all to no avail.
| Company | Colony Brands, Inc. |
| Complaint ID | 1655928 |
| Date Received | 11/14/2015 |
| Product | Credit card |
| Issue | Billing disputes |
| State/ZIP Code | GA 300XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes the complaint is the result of a misunderstanding |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 11/18/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
Leave your comments and feedback below.