Complaint #1651102 submitted on 11/12/2015 relating to EverBank. Complaint relates to Mortgage Conventional fixed mortgage - Credit decision / Underwriting .
Complaint was submitted via Web and sent to the company on Thursday 12th November 2015.
I bought a house and got Everbank to to service the loan. I was supposed receive a credit ( loan origination fee, etc., were supposed to be waived ) for choosing Everbank. This is shown on the original HUDXXXX that was sent to me by the Everbank loan officer two days prior to closing. When I reviewed the HUDXXXX at the actual closing, the numbers were different. They had taken all the credit OFF of the new HUDXXXX form. The loan officer, who was present at the settlement, called his bank, and they were supposed to refund the money ASAP. This was in presence of the loan officer, title attorney, seller, buyer ( myself ), and their agents.
Is has almost been a month since this closing date and I have not received the check. I have had to call multiple customer service. They have been less than responsive and totally put it on ME to work to get this refund which was promised to me ( really ridiculous given that this check was supposed to be mailed out the day after closing ).
| Company | EverBank |
| Complaint ID | 1651102 |
| Date Received | 11/12/2015 |
| Product | Mortgage Conventional fixed mortgage |
| Issue | Credit decision / Underwriting |
| State/ZIP Code | DC 200XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 11/12/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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